Product assessment

When trying to design inclusively, it is important to focus on the wants and needs of the users. This can be done by either selecting users that represent a spread across the target population, or else to find users that sit at the extremes of that population.

There are many methods of assessing the utility and usability of products. The methods discussed below can be implemented at different stages of the design process.

• Self observation
• User observation
• User interviews
• User questionnaires
• User trials
• Checklists & guidelines
• Simulation
• Expert appraisal

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