Academic Division: Manufacturing and Management
Research group: Production Processes
Telephone: +44 1223 7 68208
Angela Walters has been working with the Cambridge Service Alliance in support of their communication activities since 2009. Her work includes all areas of communications for the Alliance, such as the development of the Alliance's Website and quarterly newsletter. Angela also co-ordinates development of reports, executive briefings, a monthly Paper Series, Podcasts and Webinars, as well as liaison with press and other media promotions.
In addition Angela also co-ordinates the Alliance's annual Cambridge Service Week, a series of events for academics, practitioners and partners to address the evolving challenges facing service education, research, practice and policy.
Prior to this Angela worked for 10 years with the Centre for Business Performance, initially at the Judge Business School, Cambridge and later at Cranfield School of Management, Cranfield. Throughout this time Angela also worked with the Performance Management Association , an international association dedicated to performance measurement and management. This work has included supporting the development of the Association, as well as developing the website and newsletters and helping to organise the international academic/practitioner conferences.